Shipping & Returns

Shipping

With our new warehouse in Germany, we are shipping orders even faster and with a higher quality shipping method.

Delivery costs and times vary slightly, there are three basic shipping methods we are using:

Orders from within Germany are shipped as DHL Premium packages. Delivery time: usually between 2 and 4 working days.
Orders from within EU are mostly shipped as DHL Premium Packages. Delivery times: depending on the exact destination, usually between 3 and 7 working days.
Orders from outside the European Union are shipped using the most economic and safe possibility. In almost all cases, shipping with a fast courier service such as DHL, UPS, Fedex,... would be too expensive for the value of the goods, therefore we prioritize economic shipping rates over delivery time. Delivery times: depend strongly on destination, delivery times between 10 and 20 working days.

Goods can be returned to us within 14 days after receiving.

If you want to return your order/product, please ship to our warehouse address:

Tricktionary Lager
Nonnenhoferstr. 35
17033 Neubrandenburg
Germany

Only undamaged and unopened goods will be refunded fully.

Thanks for your understanding.

For further questions, please contact us using the contact form on our website, including your full name and order number.